I use wrong email to buy, please help me to change.

#815748
Viewing 4 replies - 1 through 4 (of 4 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I’m sorry to hear about the issue you’re facing with your email address for your Rank Math purchase. To change the email associated with your account, you need to contact our support team. Please follow these steps:

    1. Visit the Rank Math Support Forum.
    2. Enter a one-line summary of the issue in the Ticket Title section.
    3. Provide more details in the Ticket Question section.
    4. In the Sensitive Data section, include the email address you want to connect to your PRO account.
    5. Click the SUBMIT YOUR TICKET button.

    Our support team will then assist you in changing the email connected to your PRO account. Thank you for reaching out, and we appreciate your cooperation in resolving this matter.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math

    Ike

    1 year, 5 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention.

    We can see a Content AI Creator subscription on the account you opened this ticket with.

    Can you please confirm if you can see the correct number of credits here: http://rankmath.com/my-account/websites.

    If you can see the correct number of credits there like in the image above but not on your site, then this is a problem with the syncing of information between rankmath.com and your website. Disconnecting and then reconnecting your account should mostly resolve this

    Kindly follow these steps:
    1 . Please verify that you’re running the latest versions of the Rank Math plugins: https://rankmath.com/changelog

    2 . After that, you may try disconnecting and re-connecting Rank Math to see if that works for you.

    You can disconnect your account by navigating to WordPress Dashboard > Rank Math > Dashboard > Help and then simply disconnect the account by clicking on Disconnect Account.

    3 . Once you’ve disconnected your Rank Math account, you can connect it again in the same settings. In order to connect your correct account, click on Connect Now.

    4 . Once you click on Connect Now, please ensure that you’ve selected the correct account and then click on OK, Activate Now.

    5 . After doing this, refresh the credits to start using Content AI. Please head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits.

    Here’s a screenshot for reference:

    Hope this helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Thank you.

    Liang Chun

    1 year, 5 months ago

    Rank Math free

    Thank you. It works now!

    Ike

    1 year, 5 months ago

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 4 replies - 1 through 4 (of 4 total)

The ticket ‘I use wrong email to buy, please help me to change.’ is closed to new replies.