Unable to see Google Analytics stats in backend - Support

Resolved Graham Mackim
6 months, 2 weeks ago

Rank Math pro

Hi
We have several sites using RankMath

We have connected them all to their Google Accounts but we aren’t seeing any details collating in the backend.

We have tried disconnecting and reconnecting the account and we have tried the Test Connection option (Which returns green lights) – but we still don’t see any details in the dashboard.

Can you tell me why this would be.

beaulieuestates.co.uk
channels.beaulieuestates.co.uk
springfield.beaulieuestates.co.uk
chelmervillage.beaulieuestates.co.uk
baddowestateagents.co.uk
danburyestates.co.uk
broomfieldestates.co.uk
borehamestates.co.uk
chelmsfordgardenvillage.co.uk
notleyestates.co.uk
chelmsfordestates.co.uk
essexfinesthomes.co.uk
chelmsfordestates.co.uk

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
6 months, 2 weeks ago
Hello,

Thank you for reaching out to us regarding the issue with Google Analytics stats not showing up in the backend of your RankMath-connected websites.

Based on the information you provided, it seems like you have already tried some troubleshooting steps like disconnecting and reconnecting the account and testing the connection, but the data is still not visible in the dashboard.

To further investigate and resolve this issue, please follow these steps:
1. Check Google Analytics Tracking Code: Ensure that the Google Analytics tracking code is correctly implemented on all the pages of your websites. You can use tools like Tag Assistant from Google to verify if the correct Analytics code has been added to the frontend.
2. Install Analytics Code: If you are not using any external plugin or theme to add the tracking code, enable the Install Analytics code option in Rank Math’s Analytics settings. This will ensure that Rank Math adds the tracking code to your website.
3. Theme/Plugin Conflict: There might be a theme or plugin conflict causing the issue. Please verify if there are any conflicts by following our guide on checking for theme/plugin conflicts: Check Plugin Conflicts.
If after following these steps you still do not see any data in the dashboard, please provide us with more details or open a support ticket here so that our team can assist you further.

Let us know if you need any further assistance. We are here to help!

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
Making the Most of the Analytics in Rank Math
What to Do When Rank Math Analytics Shows Zero Search Traffic » Rank Math
Rakibuzzaman Siam
6 months, 2 weeks ago
Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

For initial troubleshooting, you can try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

If the issue persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.

1. At first add the following filter to your website:
```
add_filter( 'rank_math/analytics/log_response', '__return_true' );
```
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:
```
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
```
This is how it should look like:

When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

Let us know how it goes. Looking forward to helping you.

Thank you.
RankBot
5 months, 2 weeks ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Unable to see Google Analytics stats in backend’ is closed to new replies.