Upload Failed

#815282
  • Resolved Alfio Bordonaro
    Rank Math free

    Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature

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  • Hello,

    I’m sorry to hear that you are facing issues with updating Rank Math due to the "PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature" error. This error usually occurs due to a few reasons, such as issues with the zip file, updating the PRO version while connected to the free account, or not having enough memory on the webserver to unzip and upload the file contents.

    To address this issue, you can follow these steps:

    1. Check Zip File: Ensure that the zip file you are uploading is not corrupted. You can download the latest Rank Math PRO version from your account and install it on your website.

    2. Update PRO Version: If you are updating the PRO version while connected to the free account, make sure to confirm your email address in your Rank Math account and reconnect the website to the PRO account.

    3. Storage Space: If the error persists, check if your web server has enough storage capacity for WordPress to unzip and upload the file contents. You may need to free up space or contact your web host for additional storage.

    If you need further assistance or have any questions, please feel free to reach out to our support team directly here. Our experts will be happy to assist you.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    How to Install Rank Math Using an FTP Client on Your WordPress Website
    Installing Rank Math Plugin with SSH or Terminal » Rank Math
    Installing Rank Math Plugin Through the WordPress Admin Panel

    Hello,

    It seems that you’re currently using the Rank Math PRO plugin, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Meanwhile, this error is usually due to trying to update the Rank Math PRO plugin while connected to a free account.

    Please follow this guide to fix the issue by connecting to your Rank Math PRO account:
    https://rankmath.com/kb/fix-pclzip-err-bad-format/

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

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The ticket ‘Upload Failed’ is closed to new replies.