Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :

#814448
Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    I’m sorry to hear that you are facing issues with updating Rank Math due to the "PCLZIP_ERR_BAD_FORMAT (-10)" error. This error usually occurs for a few reasons, such as a corrupted zip file, updating the PRO version while connected to the free account, or insufficient memory on the webserver.

    To resolve this issue, please follow these steps:

    1. Check the Zip File: Ensure that the plugin zip file is not corrupted. You can download the latest Rank Math PRO version from your account and install it on your website.

    2. Update PRO Version: If you are updating the PRO version while connected to the free account, disconnect your account from Rank Math SEO Dashboard and reconnect it to the correct PRO account. You can find detailed steps in this guide.

    3. Storage Space: If the error persists, check if your web server has enough storage capacity for WordPress to unzip and upload the file’s contents. You may need to free up space or contact your web host for assistance.

    If you continue to experience issues after following these steps, please reply to this ticket, and a human agent from our support team will assist you further.

    Thank you for your understanding and patience.

    Sources:
    How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
    Installing Rank Math Plugin with SSH or Terminal » Rank Math
    How to Install Rank Math Using an FTP Client on Your WordPress Website

    Jeremy

    1 year, 5 months ago

    Hello,

    Thank you for your query and we are so sorry about the trouble this must have caused.

    This error is related to the PRO feature and it seems that your account is currently on Free plan.

    Since your PRO subscription has already been canceled and ended, the update is failing.

    If you wish to continue using the PRO feature, you’ll have to purchase a new PRO subscription: https://rankmath.com/pricing/

    Hope that helps.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) :’ is closed to new replies.