Hello,
Thank you for your query and we are sorry to hear that you wish to downgrade your subscription.
We can see that you upgraded to Business July last year that is why the renewal for this year was for a Business plan.
We respect your choice, but downgrading is not possible at the moment. You need to purchase a new subscription based on your requirements here: https://rankmath.com/pricing, and then we will refund your renewal.
For more details, you can refer to the below KB article on the subject:
https://rankmath.com/kb/downgrade-plan/
We look forward to hearing back from you.
Thanks Princess, I will be purchasing a new subscription for PRO as suggested. Kindly initiate the refund for renewal.
Regards
Binoy
Hello,
Sorry for the confusion. Our accounts team checked the account further, and they found that your account hasn’t been charged this year and hasn’t been charged for renewal. With that, they cannot refund the upgrade because the transaction happened more than 10 months ago.
You can check the list of invoices here: https://rankmath.com/my-account/subscriptions/?tab=payments
But they have successfully canceled your subscription, and you won’t get billed for its renewal.
When you are ready, you can choose a plan appropriate for you from our website:Â https://rankmath.com/pricing/
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Excuse me !!! you asked to get a new subscription and this would be refunded. You’ll cannot go back on your work and charge me. This is unethical business practice. As you can see,i only have a single website and there has been some kind of error for a business plan in the first place. You have to Refund the amount that you have charged immediately.
Please let me know once you have refunded the amount.<hr>Please find the screenshot of the amount charged on May 31th 2024.
31-May-2024
Payment to Bright Market LLC dba FastSpring
Completed
-$299.88 USD
https://snipboard.io/G04sur.jpg
To begin with, there is an error with this, RANKMATH240531-4643-76666B Abgeschlossen July 21, 2023. this was not done by us. Hence we had raised a dispute with paypal.
Please look into our subscription, why would we go if for a business plan if have a single website, lets be practical to understand the issue here. you cannot be charging me for this.
Hello,
We don’t mean to take back our words. Yes, we would gladly refund you if we have billed your account. But at the moment, we don’t see any transactions on your account dated May 31st.
As you can see here, we don’t see a transaction in 2024.
https://rankmath.com/my-account/subscriptions/?tab=payments
Can you please search and forward a receipt from FastSpring.com so we can locate this charge?
We need to see the order number that starts with RANKMATH2#####-####-#####
Also , can you please share the last 4 digits of your card along with the last name where you see the FastSpring charge?
We really look forward to helping you.
Hi,
Here is the screen shot of the email that you’ll have sent me..
https://snipboard.io/AsDYfK.jpg
Order Reference: RANKMATH240531-4643-76666B for US$ 299.88
Just realised you’ll have debited another US$ 98.98 today again for content AI starter
https://snipboard.io/KlvJGp.jpg
The money was debited from my paypal account. Kindly refund both the amounts immedietly.
Binoy
https://snipboard.io/1GxZ7j.jpg
Hi.
Do you have an update on this ?
Hello,
We have escalated your concern to our accounts team about the issue, and we shall hear from them soon.
Meanwhile, if you have any other questions, please feel free to ask.
We are here to help you.
Can i please have a deadline by when this will be refunded.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
Hello,
Glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
