Hello,
I’m sorry to hear that you are facing issues updating your Rank Math SEO PRO on your site. The error message "Update failed: The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature" usually occurs due to a few reasons:
- There might be an issue with the zip file you are trying to upload.
- You are trying to update the PRO version while connected to the free account on your website.
To resolve this issue, you can follow these steps:
-
Check the Zip File: Make sure the plugin zip file is not corrupted. You can download the latest Rank Math PRO version from your account and install it on your website. Here is the link to download the latest version.
-
Disconnect and Reconnect Account: If you are updating while connected to the free account, disconnect your account by navigating to Rank Math SEO → Dashboard → Help and click on Disconnect Account. Then reconnect your PRO account by clicking on Connect Now and selecting the correct account.
If you continue to face issues after following these steps, please feel free to reach out to our support team directly here. Our support experts will be more than happy to assist you further.
Thank you for reaching out!
Sources:
How to Fix PCLZIP_ERR_BAD_FORMAT (-10): Unable to find End of Central Dir Record signature » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
This Plugin Does Not Work with Your Version of PHP » Rank Math
How to Update Rank Math Manually » Rank Math
Hello,
Thank you for contacting us, and sorry for any inconvenience that might have been caused due to that.
This error usually occurs due to one of the reasons mentioned below:
1. There’s an issue with the zip file you’re uploading.
2. You try to update the PRO version while connected to the free account on your website.
3. WordPress doesn’t have enough memory on a webserver to unzip and upload the zip file contents.
In order to fix this issue please check the link below and follow the steps:
https://rankmath.com/kb/fix-pclzip-err-bad-format/
Hope that helps. If you need further assistance, please don’t hesitate to let us know.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
