Merge my Rank Math accounts

#813006
  • Resolved Jim Hitchcock

    1 year, 5 months ago

    Rank Math pro
    Content AI Starter
    SEO Course

    I upgraded to Rank Math Pro but do not see the pro version available for download.

    I may have used a different email from the one linked to my free account. Can you please merge both accounts if this is the case?

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding merging your Rank Math accounts. To merge your accounts, please follow these steps:

    1. Visit the Rank Math Support Forum to open a ticket.
    2. In the Ticket Title section, provide a one-line summary of the issue.
    3. Enter the email address(es) you want to connect to your PRO account in the Sensitive Data section.
    4. If you are merging your FREE and PRO accounts, select one email as your preferred email address.
    5. Ensure to include the email address used to purchase the PRO plan or a screenshot of the invoice from FastSpring.com.
    6. Click the SUBMIT YOUR TICKET button.

    Our support team will then locate your PRO account and proceed to merge it with your FREE account or update the email connected to your PRO account as requested.

    If you encounter any difficulties during this process or have further questions, feel free to contact our dedicated support team through the ticketing system. We are available 24/7 to assist you.

    We appreciate your understanding and patience as we work on merging your Rank Math accounts seamlessly.

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math

    Ike

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

    We can see that the PRO subscription is available on the account you opened this ticket with:
    https://imgur.com/nLky81I

    The PRO version is built on top of the free version to keep the plugins robust and lightweight. You will need both of them to be installed and activated at the same time so the PRO version will work. Kindly go to https://rankmath.com/my-account/ and download, install, and activate the PRO version in addition to the Basic version if you have not done that.

    We have a detailed article on how to upgrade your account to PRO on your WordPress website:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    You can also find more information on how Rank Math Free and PRO plugins work together on your website:
    https://rankmath.com/kb/should-i-delete-free-plugin-after-upgrading/

    Hope this helps and please don’t hesitate to let us know if you have any other questions.

    Thanks.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

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