subscription problems

#812933
  • Resolved Dorothee

    1 year, 5 months ago

    Rank Math pro

    Hello, I have purchased the Pro version. In my account I can see the invoice with the note completed, but I cannot find an active subscription. I also cannot select a subscription via the plugin in wordpress, as recommended in the installation description. the invoice id is: RANKMATH240601-7250-10152

Viewing 2 replies - 1 through 2 (of 2 total)
  • RankBot

    1 year, 5 months ago

    Hello,

    Thank you for reaching out to us regarding your subscription issue. To ensure that your account has an active subscription, please follow these steps:

    1. Check Your Rank Math Subscription:
      • Log in to your Rank Math account area here.
      • Navigate to the Subscriptions section from the left sidebar to check the current status of your Rank Math subscription.

    Rank Math Subscriptions

    1. Check if You’re Using the Latest Version of Rank Math PRO:
      • Go to your WordPress Dashboard → Plugins and verify if you are using the latest version of Rank Math PRO.
      • You can also check the official changelog here to ensure you have the latest version installed.

    Check the Rank Math PRO version in WordPress

    1. Check if Your Website is Connected:
      • Verify that your website is connected using the correct account by visiting the Websites section in your Rank Math account area.
      • If your website is not connected, follow the steps mentioned in the article here to reconnect it.

    If after following these steps you still face issues with your subscription, please reply to this ticket, and a human agent from our support team will assist you further.

    We appreciate your patience and cooperation in resolving this matter. Thank you!

    Sources:
    How to Ensure Your Account Has an Active Subscription » Rank Math
    How to Download or Update My Invoice » Rank Math
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math

    Reinelle

    1 year, 5 months ago

    Hello,

    We’ve checked your account, and it has already been upgraded to Rank Math PRO.

    You can follow our guide here to install and activate the plugin on your site:
    https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/

    Looking forward to helping you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘subscription problems’ is closed to new replies.