Hello Rahul,
Thank you for reaching out to us regarding the issue with your Content AI subscription not working on your website.
To resolve this, please ensure that you have logged in to the correct account that you used to purchase the Content AI credits. After logging in, go to your Rank Math account settings and check if the remaining credits are displayed correctly. You can do this by visiting this URL: Rank Math Account Settings.
If the credit count is correct on your account but not reflecting on your website, you may need to disconnect and reconnect your Rank Math account from your WordPress admin area. Here are the steps to do so:
- Go to your WordPress admin area.
- Navigate to Rank Math > Dashboard > Help.
- Click on the "Disconnect" button.
- Then click on the "Reconnect" button.
After reconnecting your account, go back to your Content AI settings and refresh the credits count. This action will prompt the plugin to request the updated credits from our server and display the correct count.
If you encounter any further issues or need additional assistance, please feel free to let us know. We are here to help you.
Thank you for your patience and cooperation in resolving this matter.
Warm regards.
Sources:
Resolving Content AI Related Issues » Rank Math
Hello,
Thank you for your query and we are so sorry about the trouble this must have caused.
Please follow this guide to address your concern: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/
If the issue persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress login in the designated Sensitive Data section.
Please do take a complete backup of your website before sharing the information with us.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
