My Website is not coming up under Analytics

Hello Melissa,

Thank you for reaching out to us with your concerns. I’m sorry to hear about the issues you are facing with Rank Math.

1) Regarding your first question about your website not showing up under Analytics and not being able to enable the Index Status tab, it seems like there might be an issue with the connection between your website and Rank Math. To resolve this, please ensure that you have properly connected your website to Rank Math. You can follow the steps outlined in our guide on how to connect your website to Rank Math: Connect Your Website to Rank Math.

2) For the second issue regarding the missing Content AI credits and inability to access Content AI, it’s essential to make sure that your Rank Math account has the correct number of credits available. Please log in to your Rank Math account and verify the remaining credits. If the credits are correct in your account but not reflecting on your website, you may need to disconnect and reconnect your Rank Math account from your WordPress admin area. Follow the steps provided in this guide: How to Use Rank Math’s Content AI for SEO.

If after following these steps you still encounter issues, please reply to this ticket, and a human agent from our support team will assist you further.

Thank you for your understanding, and we are here to help with any additional questions or concerns you may have.

Best regards,
Rank Math Support Team

Sources:
How to Use Rank Math’s Content AI for SEO » Rank Math
Content AI Credits and Plans: Everything You Need to Know » Rank Math
Resolving Content AI Related Issues » Rank Math

Hello,

Thank you for contacting us and sorry for any inconvenience that this issue might have caused.

1. Can you please confirm if you have a verified Google Search Console and Google Analytics property on the Google account you connected? Please double-check that the Google account you connected has a functional Google Search Console and Google Analytics property. If you do not have a Google Search Console property, you can create one by following this guide. You can also sign up for Google Analytics here.

2. As regards the Content AI issue kindly refer to this guide and see if it resolves the issue: https://rankmath.com/kb/how-to-restore-missing-content-ai-credits/

We look forward to helping you resolve these issues.

Hello,

You can remove the domain property and verify again using the URL prefix method.

Here’s our guide to creating the URL Prefix property:
https://rankmath.com/kb/google-site-verification/#num-1-1-open-google-search-console

The URL-prefix property also helps keep your sitemap in sync with Google Search Console as we submit it automatically for you. In addition, the domain property won’t work correctly on some sections of the Analytics module such as the IndexStatus.

Looking forward to helping you.

Hello,

In this case, ensure you have enabled the Index Status tab by going to Rank Math SEO → General Settings → Analytics as shown below:

However, if the issue persists, we might need to take a closer look at your website and settings. Please follow these steps:

• Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
  
• Make sure you take a complete backup of your website before sharing the information with us.
• If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
• You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

We appreciate your cooperation and patience.

Thank you for choosing Rank Math.