RankMath monthly report not being received - Support

Resolved Pleurat Pllana
1 year, 5 months ago

Rank Math free

Hi RankMath Support Team,

I have successfully configured the Google Analytics property and Search Console for a website. I wasn’t sure if I can include the login credentials in “Sensitive Data” input.

That being said, I’m able to track the data on either Google Analytics on Search Console. However, I’m not receiving reports from RankMath. Not sure what the issue could be. Your assistance would be greatly appreciated in this matter.

P.s: It is worth mentioning that I’m a free user for the time being.

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 5 months ago

Hello,

Thank you for reaching out to us regarding the issue with not receiving Rank Math reports despite successfully configuring Google Analytics and Search Console for your website.

As a free user, you might not receive monthly reports from Rank Math. The monthly reports feature is available in Rank Math PRO. If you have configured Google Analytics and Search Console correctly but are still not receiving reports, it could be due to the limitations of the free version.

If you have any further questions or need assistance, please feel free to contact our support team directly by clicking here.

We appreciate your understanding and patience in this matter. If you require any additional help, please don’t hesitate to reach out.

Thank you.

Sources:
Resolving Rank Math Analytics Related Issues » Rank Math
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Making the Most of the Analytics in Rank Math
Rakibuzzaman Siam
1 year, 5 months ago
Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

If the data is not showing on your Rank Math analytics dashboard, please try to follow this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

If the issue persists, please follow the steps below to create a troubleshooting log so that we can check the issue further for you.

1. At first add the following filter to your website:
```
add_filter( 'rank_math/analytics/log_response', '__return_true' );
```
Here is a guide you can follow to add the filter:
https://rankmath.com/kb/wordpress-hooks-actions-filters/

2. After adding the filter, please run the pending Scheduled Action from your WordPress Dashboard > Tools > Scheduled Actions > Pending or you can try visiting the following URL:
```
https://yourdomain.com/wp-admin/tools.php?page=action-scheduler&status=pending
```
This is how it should look like:

When some actions have completed running, please check the Analytics log under wp-content/uploads/rank-math and share that with us. You can upload the log file using this tool.

Let us know how it goes. Looking forward to helping you.

Thank you.
RankBot
1 year, 4 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘RankMath monthly report not being received’ is closed to new replies.