Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
It seems like you purchased the plugin with some other email address.
Can you please search and forward a receipt from FastSpring.com so we can locate your account?
Looking forward to helping you.
I can’t seem to find a receipt. Is there anything else we can do. My account is active has I can access it over the Internet and the free version is working for all my sites.
Hello,
The receipt should be in your email. Please share the email you used while purchasing the plugin so we can check if it has any PRO account.
Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.
I found this receipt. I believe it to be the last one I received. RankMath Receipt
Hello,
Your subscription expired on May 10th due to non-payment so if you want to continue using the PRO plugin you need to purchase a new one from here: https://rankmath.com/pricing
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
