Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. Iām sorry for the delay and for any inconvenience this issue may have caused you.
When attempting to purchase our subscription, please ensure that the country shown in the top right corner of your screen is referred to your actual location.
If you are using a Proxy or VPN, please disable that and use your actual ISP to make the purchase.
Also, please ensure that your payment method supports the following:
ā Payments in USD $
ā Supports subscription-based payments
ā You are not using a prepaid card
ā International payments are turned on
You can also try using PayPal to make the payment.
If the issue persists, could you please confirm which country you are in when purchasing Rank Math?
Let us know how this goes.
Hello,
I got all right, even tried paypal and its still not working.
see screenshot: https://we.tl/t-MJPqH94g15
please let me buy the pro subscription
I am in Germany (see screenshot)
Hello,
What is the country where the PayPal account was created? It seems that you are trying to sign up with a PayPal account that is not from Germany which would trigger a security flag in our payment provider, hence the error you are seeing.
The country you are currently in and the country of the PayPal account need to match for the payment to go through.
Don’t hesitate to get in touch if you have any other questions.
My creditcard and paypal account is in germany… I will check the error, but with the creditcard, we never have problems…
Hello,
Please check and get back to us. Please also reach out to your bank to confirm why they are declining the purchase.
We are looking forward to hearing back from you.
Hello,
its not the bank, its on your side, i cannot even get to the card verification.
Your page is blocking my payment not paypal or my creditcard.
I never have problems on other sites…
Now it worked as I added the payment method manually in fastspring.
Hello,
Glad that everything has been sorted out.
Please feel free to reach out to us again in case you need any other assistance.
We are here to help.
Thank you.
