Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
The tickets in the free section are public, only the PRO section is private. We keep the free section public so that if anyone facing the same issue can take reference from the old tickets.
However, we moved all of your URLs to the sensitive data section which is fully secure. Only you and our support staff can check this section.
Hope that helps and please don’t hesitate to let us know if you have any other questions.
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Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
