Hello,
Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.
Since your website is connected to a different Rank Math account, then the Content AI credits should be purchased on that same account as well.
In this case, we can transfer the credits to that account so you can apply them to your website. Please share the email address or the username so we can find it in our system.
Looking forward to helping you.
Thank you, Reinelle. I believe the account should be under this email address: m***@m*****************
If not, let me know and I will contact them to confirm the correct info.
Thank you!
Adam
Hello,
The email address you shared is currently not registered in our system.
Please contact your business colleague and ask for the correct email address.
Looking forward to helping you.
Okay, thank you. Would it be possible to cancel my purchase and get a refund for the credits? I believe they have a Rank Math Pro account and I should have talked with them before purchasing the starter pack. Since credits renew in a few days I don’t think I need the starter pack after all.
Thank you very much.
Adam
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those premium features we refunded.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Thank you, Princess. The only reason I requested a refund is because, since I use an SEO company who built my site and is the primary admin, I wasn’t able to directly access and use the credits. I want to check with them to see if adding credits is necessary based on the RankMath plan they have. I may repurchase credits in the future, depending on what they tell me.
Thanks so much for your help!
Adam
Hello,
That is fine.
Would you need our assistance with anything else or we can go ahead to close the ticket?
We look forward to hearing from you.
Thanks, Adetayo. You can close the ticket.
Hello,
We are glad we could address your concern.
Please feel free to create a new forum topic if you do have another question in the future.
It will be our pleasure to assist you again.
Thank you.
