RankMath Prevents me from Removing User Profile Contact Methods - Support

Resolved

Rank Math business

I add this code straight from the WordPress codex:


function modify_user_contact_methods( $user_contact ) {

	// Remove user contact methods
	unset( $user_contact['facebook']    );
	unset( $user_contact['twitter'] );

	return $user_contact;
}
add_filter( 'user_contactmethods', 'modify_user_contact_methods' );

It works when I disable RankMath. Does not work when I enable RankMath.

Viewing 5 replies - 1 through 5 (of 5 total)

Alberto
4 years ago

Rank Math business

Hello,

Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Joe Fletcher
4 years ago

Rank Math business

Unfortunately I’m unable to allow you to log into my website.

I suggest trying this on a fresh WordPress install with just RankMath and that code, possibly in the Code Snippets plugin like I use.

If you’re unable to reproduce, then great. If you can reproduce, then you have what you need to troubleshoot.

Alberto
4 years ago

Rank Math business

Hello,

I have tested it in a clean installation with the latest WordPress version and latest Rank Math version, using the Twenty Twenty theme and only Rank Math enabled and as you can see in the following screencast, everything works fine:

https://i.rankmath.com/TC4Jch

Looking forward to help you.

Joe Fletcher
4 years ago

Rank Math business

Ah, nice video – thanks so much for screencasting that. That was cool.

Ok, I’ll figure it out.

Michael Davis
4 years ago

Rank Math pro

Hello,

We are glad it was helpful.

If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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