homepage problems since deactivation rank math plugin

#808778
  • Resolved Urban Rock

    1 year, 5 months ago

    Rank Math free

    Dear Sir or madame,

    we had a problem today and that’s why I started to deaktivate and activate our plugins. After I deactivated your plugin, I was not able to open our homepage again. Now i do not have any access to our homepage and can not reactivate it. Do you have a idea how to solve this problem as fast as possible?
    Error:
    Fatal error: Uncaught Error: Call to undefined function RankMath\wp_rand() in /var/home/urbanrock_at/www/wp-content/plugins/seo-by-rank-math/includes/class-installer.php:605 Stack trace: #0 /var/home/urbanrock_at/www/wp-content/plugins/seo-by-rank-math/includes/class-installer.php(139): RankMath\Installer->create_cron_jobs() #1 /var/home/urbanrock_at/www/wp-content/plugins/seo-by-rank-math/includes/class-installer.php(49): RankMath\Installer->activate() #2 /var/home/urbanrock_at/www/wp-includes/class-wp-hook.php(324): RankMath\Installer->activation(false) #3 /var/home/urbanrock_at/www/wp-includes/class-wp-hook.php(348): WP_Hook->apply_filters(”, Array) #4 /var/home/urbanrock_at/www/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #5 /var/home/urbanrock_at/www/wp-admin/includes/plugin.php(705): do_action(‘activate_seo-by…’, false) #6 /var/home/urbanrock_at/www/wp-content/plugins/seo-by-rank-math-pro/rank-math-pro.php(478): activate_plugin(‘seo-by-rank-mat…’) #7 /var/home/urbanrock_at/www/wp-content/plugins/seo-by-rank-math-pro/rank-math-pro.php(148): RankMathPro->activate_free_version() #8 /var/home/urbanrock_at/www/wp-content/plugins/seo-by-rank-math-pro/rank-math-pro.php(95): RankMathPro->are_requirements_met() #9 /var/home/urbanrock_at/www/wp-content/plugins/seo-by-rank-math-pro/rank-math-pro.php(86): RankMathPro->__construct() #10 /var/home/urbanrock_at/www/wp-content/plugins/seo-by-rank-math-pro/rank-math-pro.php(506): RankMathPro::get() #11 /var/home/urbanrock_at/www/wp-content/plugins/seo-by-rank-math-pro/rank-math-pro.php(510): rank_math_pro() #12 /var/home/urbanrock_at/www/wp-settings.php(517): include_once(‘/var/home/urban…’) #13 /var/home/urbanrock_at/www/wp-config.php(93): require_once(‘/var/home/urban…’) #14 /var/home/urbanrock_at/www/wp-load.php(50): require_once(‘/var/home/urban…’) #15 /var/home/urbanrock_at/www/wp-blog-header.php(13): require_once(‘/var/home/urban…’) #16 /var/home/urbanrock_at/www/index.php(17): require(‘/var/home/urban…’) #17 {main} thrown in /var/home/urbanrock_at/www/wp-content/plugins/seo-by-rank-math/includes/class-installer.php on line 605

Viewing 1 replies (of 1 total)
  • Rakibuzzaman Siam

    1 year, 5 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    The error is from a default WordPress function called wp_rand(), which should be available on every WordPress installation.

    Usually, errors like this can be cleared by just re-installing the plugin calling the function, so if you are still facing this issue, please delete both the Free and PRO plugins and reinstall them fresh on the live site.

    However, you’re currently using the Rank Math PRO plugin on your website, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘homepage problems since deactivation rank math plugin’ is closed to new replies.