Rank math SEO is not opening

#80635
  • Resolved Jeremy
    Rank Math free

    Hello,i have been using rank math SEO on my site,it was working well ,but today I faced a problem, when I open any page from dashboard to edit , nothing opens from rank math SEO ,neither general,advanced schema nor social ,I thought theme might be creating problems,i changed theme , problem still persisted ,I am worried ,what should i do to solve this issue?

Viewing 11 replies - 1 through 11 (of 11 total)
  • Hello,

    The plugin is working fine with the latest WP version. Here’s a screencast:
    https://i.rankmath.com/lTvEmR

    ​It is likely because of WordPress 5.5 which is right now breaking websites right, left and center:
    ​https://www.searchenginejournal.com/wordpress-5-5-issues/377851/

    Assuming you are using the latest version of all the plugins, themes and WordPress (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    WP 5.5 brought a new error (not actually an error) that is not covered much and is related to the new jQuery version in the core. That is breaking many old themes and plugins. You have to stick with the developer that updates their products regularly or check with them and ensure they are compatible with WP 5.5

    If it is an issue with your theme, you can use this plugin until your theme provider releases an update: https://wordpress.org/plugins/enable-jquery-migrate-helper/#description

    Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

    Jeremy
    Rank Math free

    I have installed health check and enabled rank math , then I activated twenty twenty theme problem still persisted,then with all plugins disabled rank math SEO still wasn’t working,whats the issue,i don’t want to lose SEO ,I have worked hard.

    Alberto
    Rank Math business

    Hello,

    Then, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Jeremy
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Joanne Hung
    Rank Math free

    Hello, I have the same problem so as you, and I delete the plugin【Vafpress Post Formats UI】, the rank math SEO came back to me.

    Jeremy
    Rank Math free

    I don’t have vafpress post format UI installed on my website.

    Jeremy
    Rank Math free

    Hello my issue is not resolved ,I am looking for the solution, I have provided information in sensitive data ,it’s been more than two days I am yet to hear anything from you,please look into the matter

    Michael Davis
    Rank Math pro

    Hello,

    I checked your site, the troubleshooting mode doesn’t seem to be working well on your site. We might have to disable the plugins manually to find the cause of this issue. If you do not wish this to affect your production site, please create for us a staging site and share the access in the sensitive section.

    Looking for ward to helping you.

    Jeremy
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Sondra Barker
    Rank Math pro

    I am having this exact same issue. Would love to know what the solution is. Should I rollback my WordPress? I use Divi Theme http://www.cuisineandtravel.com

    Michael Davis
    Rank Math pro

    Hello,


    @Jeremy
    , I checked your site and it seems the issue is coming from the `
    WRC Pricing Tables Ultimate` plugin. When enabled, it seems to be conflicting with Rank math probably because of the errors it showing on the console when you enable it. Please check the screencast I have added in the sensitive section and get in touch with the plugin support to look into this.

    @Sondra, please deactivate your plugins and enable them one by one to find the plugin causing the issue on your site. You should also confirm if the issue is your theme by switching to one of the default themes.

    Hope that helps. If you have any further question(s), please let us know. Thank you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘Rank math SEO is not opening’ is closed to new replies.