Facebook share shows blank image - Support

Resolved Kamlesh Kurankar
4 years, 4 months ago

Rank Math free

Hi,
when I share my posts on facebook, I see blank image. (screenshot link below)
https://ibb.co/VB6bt26

facebook debugger link for my post. None of my post shows featured image in fb post.
https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fmerasarkarijob.com%2Fnehu-jobs-2020-junior-research-fellow-2-vacancies%2F

I have referred your following article but found no solution.
https://support.rankmath.com/ticket/the-featured-images-do-not-appear-on-facebook/

1) I am not using jetpack’s site accelerator (I even tried after deactivating jetpack) (https://ibb.co/fpQy3qz)
2) My hosting is on litespeed server. So I use litespeed cache. I couldn’t find gZIP compression setting in it. So I purged all cache and deactivated plugin and then tried. But no success.
3) fb debugger shows og:image as correct image path.
4) I have deactivated Jetpack, litespeed cache and wp optimizer also together but still no success.
5) List of plugins I am using (https://ibb.co/26kDrP4)
6) I have proper image setup in Social tab of rankmath (https://ibb.co/GtSygWY)

A few days before it was showing in fb.
Please tell me what to do.

Viewing 3 replies - 1 through 3 (of 3 total)

Michael Davis
4 years, 4 months ago

Rank Math pro

Hello,

Thank you for contacting Rank Math today.

It is likely there was a caching issue on your site. I tested the same URL and everything seems perfectly fine after I scraped your site again. Here is a screenshot from my end: https://i.rankmath.com/hQaVLR

Looking forward to helping you. Thank you.

Kamlesh Kurankar
4 years, 4 months ago

Rank Math free

But if it is the issue of cache then it should work when I purged all cache and deactivated litespeed cache plugin.
I still cant see the image
https://developers.facebook.com/tools/debug/?q=https%3A%2F%2Fmerasarkarijob.com%2Fsubject-matter-specialist-at-kvk%2F

Any other troubleshoot help can you provide?

Michael Davis
4 years, 4 months ago

Rank Math pro

Hello,

I checked a number of the opengraph images on your site and they seem to redirect to homepage. Further testing, the images seem to give a 403 status which means your images likely have restricted access. You can try to access one of your set images in a private browser to confirm this.

Once you have removed the restrictions, please clear your cache including cloudfare.

Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.

Thank you.

RankBot
4 years, 3 months ago

Hello,

Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Facebook share shows blank image’ is closed to new replies.