Unable to update Rank Math Pro - Support

Resolved Amplify Ventures Ltd.
1 year, 7 months ago

Rank Math business
Content AI Creator

Hi. We’re trying to update the Rank Math plugin on our WordPress sites. We managed to update the basic Rank Math SEO plugin, but we’re getting errors when we update Rank Math SEO Pro. Please see: https://snipboard.io/JlNtaF.jpg

We’re on a business plan.
Could you help us please?

Is there a way to download the updated Rank Math Pro package somewhere else so we could manually install it? We’re currently on a Business Plan.

Viewing 6 replies - 1 through 6 (of 6 total)

RankBot
1 year, 7 months ago
Hello,

I apologize for the inconvenience you are facing while updating the Rank Math SEO Pro plugin on your WordPress sites. Thank you for providing the screenshot.

Since you are on a Business Plan, you can download the updated Rank Math Pro package from your account area on the Rank Math website. Here are the steps to manually update Rank Math Pro:
1. Navigate to your Rank Math account area by visiting this link.
2. Download the latest version of Rank Math PRO from your account.
  $Download Rank Math PRO$
3. After downloading the file, go to your WordPress Dashboard → Plugins → Add New.
4. Upload the downloaded file and click on the “Install Now” button.
5. When prompted, click on “Replace current with uploaded” to successfully update to the latest version.
If you encounter any issues during this process or need further assistance, please feel free to reach out. Thank you for your patience and cooperation.

Warm regards.

Sources:
Rank Math PRO – Pricing Plans for Businesses & Individuals
How to Upgrade to Rank Math PRO » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
How to Update Rank Math Manually » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Amplify Ventures Ltd.
1 year, 7 months ago

Rank Math business
Content AI Creator

Following up on this. Please provide support.

Amplify Ventures Ltd.
1 year, 7 months ago

Rank Math business
Content AI Creator

For some reason, Rank Math Pro or Business doesn’t show up on the downloads section for the account.
Please see: https://snipboard.io/h5DyMZ.jpg

But under the “Websites” section, it shows that our two websites are connected with the “Business” account: https://snipboard.io/miITn2.jpg

Jeremy
1 year, 7 months ago

Hello,

Thank you for your query and we are so sorry about the trouble this must have caused.

The issue here is that you don’t have an active subscription which is why the update fails.

Your previous Business subscription has already been canceled and ended.

To continue using the Business features, please purchase a new plan here: https://rankmath.com/pricing/

Hope that helps.

Amplify Ventures Ltd.
1 year, 7 months ago

Rank Math business
Content AI Creator

We’ve renewed our business subscription.
Thanks to Bhanu for the email replies.

Reinelle
1 year, 7 months ago

Hello,

Glad that helped.

If you have any other concerns, please don’t hesitate to contact us anytime to assist you further.

Looking forward to helping you.

Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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