Hello, we apologize for the inconvenience you are facing with Rank Math showing only the Free version instead of the Pro version you believe you have paid for in the past.
If you are experiencing this issue, it might be due to a few reasons:
- Account Mismatch: You might have upgraded to Rank Math PRO using a different email address than the one you intended. In this case, please log into your Rank Math account and download Rank Math PRO from your dashboard.
- Merge Accounts or Change Email: If you suspect an account mismatch, you can contact our support team to merge both accounts or change the email connected to the PRO account.
We appreciate your understanding of this process. If you have any further questions or need assistance, feel free to reach out to our dedicated support team through the provided link. Thank you for bringing this to our attention.
Sources:
I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
Should I Delete the Free Version After Installing Rank Math PRO? » Rank Math
Why Rank Math Is Better Than Yoast » Rank Math
Rank Math PRO – Pricing Plans for Businesses & Individuals
Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We can see you’ve purchased the Content AI subscription, which is different from the Rank Math plugin subscription. For more details on the Content AI, you can check this article: https://rankmath.com/content-ai/
In order to purchase the Rank Math PRO subscription, you can visit this URL: https://rankmath.com/pricing/
Hope that helps and please don’t hesitate to let us know if you have any other questions.
Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
