Meta Description disappear after saving the site

#774166
  • Resolved StuderDigital

    6 months, 4 weeks ago

    Rank Math free

    Hi,

    We have the phenomenon that if we adjust the meta description on a page, it disappears again after we have updated the page.

    Befor saving

    after saving the site

Viewing 8 replies - 1 through 8 (of 8 total)
  • RankBot

    7 months ago

    Hello,

    I’m sorry to hear that you’re experiencing issues with the meta description disappearing after saving the page. This could be due to various reasons such as plugin conflicts or JavaScript-related errors.

    To troubleshoot this issue, you can follow these steps:

    1. Plugin Conflicts: There might be conflicts with other plugins causing this issue. You can check for plugin conflicts by following our guide on plugin conflict resolution.

    2. JavaScript Errors: JavaScript-related errors can also lead to such problems. You can diagnose JavaScript errors in your browser’s console. Here’s how you can do it in Chrome:

      • Open the Developer Tools Console Panel by navigating to More Tools → Developer Tools from the Chrome menu.
      • Click on the Console tab.
      • Alternatively, you can use the keyboard shortcut Cmd + Option + J (Mac) or Ctrl + Shift + J (Windows, Linux) to open the Chrome console panel.

    If after following these steps, the issue persists, please assign this ticket to a human agent using the available buttons for further assistance.

    Thank you for bringing this to our attention, and we appreciate your patience while we resolve this issue for you.

    Open Developer Tools

    Open console tab

    Best regards.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    Homepage SEO Settings via Meta Title and Description
    How to Set Product Meta Description Using Rank Math » Rank Math
    What is the Ideal Meta Description Length? » Rank Math

    Rakibuzzaman Siam

    6 months, 4 weeks ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    Please note that our plugin shows the description in the preview only when the post type has editor support. You are facing this issue because it seems like your CPT doesn’t have editor support and that’s why the preview is not working properly.

    The description should be added in the front end and you can check your page source code to confirm this.

    To fix the preview, you will have to enable the editor support from the post type settings of that plugin.

    However, it looks like you’re currently using the Rank Math PRO plugin on your website, but the account you have used to open this ticket is the Rank Math free version.

    Can you please search and forward a receipt from FastSpring.com so we can locate your account and verify it?

    Looking forward to helping you.

    Thank you.

    StuderDigital

    6 months, 3 weeks ago

    Rank Math free

    Hello
    That cannot be. I have the problem with an account that has administrator rights. This account should be allowed to do everything according to this screenshot.

    Admin Permissions

    Regarding payment version. This is because I am the client’s agency and I am writing on his behalf. The customer has the licence, we have the account.

    Reinelle

    6 months, 3 weeks ago

    Hello,

    The issue here is not with the Role Manager or user access on your site.

    As my colleague mentioned, the CPT doesn’t have editor support that’s why the preview is not working properly.

    Here’s a sample image where you can enable it if you’re using the CPT UI plugin

    cpt

    To fix this, you may get in touch with the plugin/theme you are using to generate those custom post types and share the information above.

    Looking forward to helping you.

    StuderDigital

    6 months, 2 weeks ago

    Rank Math free

    Hi Reinelle

    Thanks for your reply, but we haven’t installed the CPT UI Plugin.

    Jaideep Asrani

    6 months, 2 weeks ago

    Hello,

    Editor support is not enabled for the Pages on your site. Our plugin cannot control this, and it will not generate the SEO description preview unless you enable editor support.

    You should get in touch with your theme as they will be in a better position to help you fix this.

    Please do not hesitate to let us know if you need our assistance with anything else.

    StuderDigital

    6 months, 2 weeks ago

    Rank Math free

    Hi,

    Thanks for your reply. Our Theme is made from scratch. Can you give me a hint, where I can enable this editor support?

    Reinelle

    6 months, 2 weeks ago

    Hello,

    When registering the post type, you should add the supports tag enabling the editor like this: 

    $supports = array( 'title', 'editor', 'author', 'thumbnail', 'excerpt' );

    Here’s an article you can check as well:
    https://www.cloudways.com/blog/wordpress-custom-post-type/

    Hope that helps.

    RankBot

    5 months, 2 weeks ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘Meta Description disappear after saving the site’ is closed to new replies.