Breaks back office layout

#76622
  • Resolved Afrhika Store
    Rank Math free

    Hi,
    When I’m activating Rank Math I have an issue whit some back office layout. For exemple I made a video with the product page.
    I didn’t find anything about it sorry if already known.
    Thanks for your attention.
    Regards,
    SL

Viewing 5 replies - 1 through 5 (of 5 total)
  • Alberto
    Rank Math business

    Hello,

    I think we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    I have fixed it in your site and also added a screencast in the Sensitive Data section showing you how I did it.

    Looking forward to help you.

    Hi Alberto,
    Thank you for the job done and the video you sent me, I didnt notice it was in that settings area.
    Ticket can be closed.
    Take care !
    Regards,
    SL

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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