Meta Title and Description for Custom Taxonomies are not getting saved.

#740091
  • Resolved Manjuri
    Rank Math free

    Hi,

    I have a custom post type for products and a category archive for that. When w update the category SEO title and meta description, they are not saved. After a refresh, they are back to same old details. I have already checked for all possible plugin conflicts, but still not working.

Viewing 7 replies - 1 through 7 (of 7 total)
  • Hello,

    I’m sorry to hear that you’re facing issues with saving the SEO title and meta description for your custom taxonomies. If you’ve already checked for plugin conflicts and the issue persists, there might be other factors causing this problem.

    One common reason for this issue could be JavaScript-related errors. To diagnose JavaScript errors, you can follow these steps:

    1. Open the Developer Tools Console Panel in Chrome by navigating to More ToolsDeveloper Tools from the Chrome menu.
      Open Developer Tools

    2. Click on the Console tab to check for any JavaScript errors.
      Open console tab

    Alternatively, you can use the keyboard shortcut Cmd + Option + J (Mac) or Ctrl + Shift + J (Windows, Linux) to open the Chrome console panel.

    If you continue to experience difficulties after checking for JavaScript errors, please reply to this ticket, and a human agent from the Rank Math Support team will assist you further.

    Thank you for bringing this to our attention.

    Best regards.

    Sources:
    Why Your SEO Title, Description & Focus Keyword Aren’t Being Saved » Rank Math
    General Tab in Meta Box of Rank Math SEO Plugin
    Rank Math’s Content Analysis Tests For Archive Pages » Rank Math
    Rank Math ‘Titles and Meta’ Options and Settings

    Manjuri
    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Manjuri
    Rank Math free

    The issue is not resolved, can’t find any error. I have updated admin details on sensitive data. Can you please check and edit the SEO title as mentioned in sensitive data.

    Manjuri
    Rank Math free

    Hey, can anyone check this please

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We’ve checked your site and found that Rank Math REST Routes that we use to update the data are being blocked. Please check the screenshot in the sensitive data section for reference.

    We suggest you contact your hosting provider to make sure they are not blocking any processes of the plugin. Also, if you’re using any firewall, please whitelist the following REST Routes:

    /wp-json/rankmath/v1/updateMeta
    

    For more details, you can check this guideline: https://rankmath.com/kb/whitelist-rank-math-in-cloudflare/

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Manjuri
    Rank Math free

    The hosting company checked the issue thoroughly. They didn’t find any issue. In fact, they were able to update the meta title. But at my end, I’m unable to. I have checked on a different device, internet etc. What could be the reason?

    Hello,

    I am also not able to replicate the issue on your site. The issue was a bug in the previous version of our plugin, and we have fixed it in the latest version. I can check that you are using the latest version.

    Please try again and if the issue persists, please share a screencast of the issue using a tool like https://loom.com/ so we can check this further.

    Looking forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 7 replies - 1 through 7 (of 7 total)

The ticket ‘Meta Title and Description for Custom Taxonomies are not getting saved.’ is closed to new replies.