Hello,
Thank you for reaching out to us, and we apologize for the inconvenience you’re experiencing with the displayed score on the Rank Math section of your articles list.
To address this issue, please ensure that the author who is making changes has the necessary permissions to update the SEO settings. Additionally, please make sure that the author is logged in to the correct account and has the required Content AI credits.
If the issue persists, please disconnect and reconnect your Rank Math account by following the steps outlined in this guide: How to Fix Problems While Connecting Account Using Rank Math.
After reconnecting your Rank Math account, refresh the credits count again so the plugin will request the updated credits from our server and display the correct one. You can refer to this guide for detailed instructions: Why are my Content AI Credits are Mismatching or not updating?
We hope this helps, and please don’t hesitate to let us know if you need further assistance.
Yours sincerely,
RankMath Support Team
Sources:
How to Fix Problems While Connecting Account Using Rank Math » Rank Math
How to Use Rank Math on a Staging Site » Rank Math
Why Rank Math Settings Are Not Getting Saved? » Rank Math
Resolving Rank Math Analytics Related Issues » Rank Math
hELLO, if disconnect and reconnect my Rank Math account from WordPress will I not lose any progress and rank math score I have gained in the articles that I have already made?
Hello,
Thank you for your patience.
No, reconnecting your website to your Rank Math account does not affect the changes or settings you have already configured.
If the other user (author) cannot save any changes, please check if you are using a Firewall as it may prevent saving the changes.
You can check this link for more information:
https://rankmath.com/kb/meta-data-not-saving/
Let us know how this goes.
Hello, thank you first of all for your quick reply.
I would like to thank you for your help. I have fixed it.
Have a great day!
Hello,
We’re delighted to hear that this issue has been resolved. We appreciate your feedback.
This ticket will be closed now, but if you ever have another question or need any help in the future, please don’t hesitate to create a new forum topic. We’ll be more than happy to assist you again.
Thank you for choosing Rank Math and have a wonderful day!
