analytics tab under search console wont work

#724222
  • Resolved Caitlyn Urciolo
    Rank Math free

    Hi,
    The search console is able to find my website but the analytics tab underneath stays red. Ive tried all options from the help page with no success.
    I will paste my error log in the sensitive data.
    Is there anyone that can help?
    Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)
  • Hello,

    I’m sorry to hear that you’re experiencing issues with the analytics tab under the Search Console in Rank Math. It seems like you’ve already tried troubleshooting based on our help page.

    To further assist you, I recommend adding your error log to the Sensitive Data section of your support ticket. Our support staff will be able to review the log and provide you with the necessary assistance.

    You can follow the steps outlined in our tutorial on getting support from Rank Math to submit your ticket and add the error log to the Sensitive Data section. Here’s the link to the tutorial: Getting Support from Rank Math

    Once you’ve added all the necessary details, click the Submit Your Ticket button, and our support staff will look into your issue and address it shortly.

    Thank you for reaching out, and we appreciate your patience as we work to resolve this issue for you.

    Sources:
    Google URL Inspection API Integration in Rank Math
    Resolving Rank Math Analytics Related Issues » Rank Math
    How to Find Out Where 404 Errors Are Coming From » Rank Math
    How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    This issue is likely happening because you have either not configured the Analytics module properly or have not given Rank Math sufficient permissions when connecting to Google Analytics. Google is unable to authenticate the connection.

    To make sure that everything works correctly please go through this article to set up the Analytics module: https://rankmath.com/kb/install-google-analytics/

    If however, you are having challenges with this, then follow the steps below to fix it.

    Please make sure you have the latest version of the Rank Math plugin installed on your site. You can check the latest version here: https://rankmath.com/changelog/free/

    Once you have updated the plugin, please follow these steps to reconnect Rank Math with your Google account and grant all the necessary permissions:

    First of all, check to make sure that you have a verified Google Search Console and Google Analytics properties, if not follow the attached link to create one.

    If you already have verified properties and you’re still unable to connect them – then follow these steps

    1) Remove Rank Math’s access from Google Please remove RankMath’s app from your Google apps permissions: https://myaccount.google.com/permissions

    permissions

    2) Re-connect to regenerate the auth token from Google

    After that, reconnect the Google account again to regenerate the auth token from Google, by going to WordPress Dashboard > Rank Math > General Settings > Analytics and configure the Search Console and Analytics settings again:

    reconnect

    3) Grant all necessary permissions

    Kindly check all necessary checkboxes to allow Rank Math to access some of the Google Services. Please check my screenshot below for reference:

    permissions

    4) Follow the instructions to sign in with your Google account and allow Rank Math to access your data. https://rankmath.com/kb/connect-your-google-account/

    You can also refer to this guide for more details: https://rankmath.com/kb/analytics-issues/#expired-google-oauth-token

    We hope this resolves the issue for you.

    If you still face any problems or have any questions, please let us know. We’re always here to help.

    unfortunately, none of that worked. when I click on analytics under rankmath SEO it has a green circle next to it. However, when I go to general setting, then analytics, the box that says analytics has a red circle and will not allow me to choose anything from property or data stream. Is this not working because I am using the free version?

    Hello,

    Thank you for your patience.

    You can still connect your Analytics property in the free version.

    This can happen if you haven’t created a property for your website. Could you please confirm if you have already created a GA4 property for your website?

    If not yet, please visit this page (https://analytics.google.com/analytics/web/) and sign up for a Google Analytics account and property, then reconnect your Google Account so the new Analytics account will reflect.

    Looking forward to helping you.

    This worked!! Thanks so much!!

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://www.trustpilot.com/evaluate/www.rankmath.com about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

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