Need Support: RankMath login, Table of Content, Slideshow glitch - Support

Resolved Keito K10
1 year, 9 months ago

Rank Math free

Hi RankMath,
Could you help me with a few things?

1. I was able to log into my account via Facebook login. However, that feature has been diabled. Is there a way to retrieve that account?

Old Profile: https://support.rankmath.com/users/keitockaq/

2. On my site, the Table of Contents can be seen/ reflected properly when on reader view. However, it’s not reflected in the Admin view. What’s the cause and how can I solve it?

Admin view: https://imgur.com/8Go7eHR
Reader view: https://imgur.com/WKMwIVF

3. The slideshow is not working on the site. Is there a way to resolve it?

Slideshow: https://imgur.com/PESoqxi

Thank you so much!

Sincerely,
Chloe

Viewing 2 replies - 1 through 2 (of 2 total)

RankBot
1 year, 9 months ago

Hello,

Thank you for reaching out to us. We apologize for the inconvenience you are facing.

Regarding your first concern about the Facebook login feature being disabled, we recommend submitting a support ticket to our team. You can do this by clicking the “Submit a Ticket” button on our support page. Our team will be able to assist you further with retrieving your account.

For the issue with the Table of Contents not being reflected in the Admin view, we recommend checking if there are any conflicts with other plugins or themes. You can use the Health Check & Troubleshooting plugin to troubleshoot for any plugin/theme conflicts. Here’s a guide that can help you with this: Check Plugin Conflicts.

As for the slideshow not working on your site, we recommend performing a health check and troubleshooting for any conflicts as well. If the issue persists, please submit a support ticket, and our team will assist you further.

If you need any further assistance, please don’t hesitate to let us know.

Sincerely,
RankMath Support Team

Sources:
How to Use Rank Math on a Staging Site » Rank Math
The #1 WordPress SEO Plugin in 2023 – Rank Math
How To Effectively & Efficiently Get Support from Rank Math (Support Tickets) » Rank Math
How to Fix Problems While Connecting Account Using Rank Math » Rank Math

Reinelle
1 year, 9 months ago

Hello,

We have already replied to your other ticket with the same concern, and please continue there to avoid duplication.

I’ll close this one so we can follow up on one thread for efficiency.

Looking forward to helping you.

Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)

The ticket ‘Need Support: RankMath login, Table of Content, Slideshow glitch’ is closed to new replies.