Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
About connecting to Rank Math, are you seeing any error message? Or it just doesn’t connect?
About the descriptions, does it happen in all the pages or just in a few? Could you share some of the affected URLs with the descriptions that should appear?
Looking forward to helping you. Thank you.
Hi There,
It just goes to this blank screen:
https://prnt.sc/tocz35
Thanks
Hello,
That’s quite unexpected, have you tried connecting from a different browser?
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
I have checked your site on Google and the description seems fine, please check the screenshot in the sensitive section.
Do note that Google sometimes ignores the custom meta info altogether and shows something from the page’s content that matches the search intent better.
The best you can do is optimize your meta tags to try and match the intent of the search/keyword.
You can read more about it here
https://support.google.com/webmasters/answer/35624?hl=en
This section sheds light on that:
Why the search result title might differ from the page's <title> tag
Hope that helps. If you have any further question(s), please let us know. Thank you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
