Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
It seems like another plugin (or even your theme) is also adding a meta description tag, that is why you get that issue.
To determine which plugin (or theme) is adding the other meta description, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hi Alberto,
i mean itĀ“s your plugin, i deactivated all plugins each yours, and the same issue is. Is your plugin deactivated itĀ“s ok, only the title is displayed from the theme, if i activate your plugin only i have 2 descriptions.
Greets Josef
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Your theme was adding another description. I disabled it and cleared the cache. Now everything should be working fine, could you check it?
Looking forward to help you.
Hmm, ok, thanks a lot, can you say where you deactivate this for the next update of the theme. That would help me.
Greets Josef
Hello,
You will need to check that with your theme provider.
They will need to provide you with an option to disable the inbuilt SEO options. I am sure there might be a setting already and you just need to ask the theme developer.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
