404s are Not being Detected

#702185
  • Resolved Daniel Johnson

    1 year, 9 months ago

    Rank Math free

    I enabled 404 error monitoring because I wanted to see which URLs were triggering 404 pages. However, even after encountering some 404 errors myself, I’m not seeing any logs or data on those URLs. I double checked the settings to make sure monitoring is turned on properly, and reviewed the documentation as well. But for some reason, the 404 monitoring doesn’t seem to be capturing anything even though it should be working. I’m not sure if I’m missing a setting somewhere or misunderstanding something. Could you help me troubleshoot why those 404 errors aren’t being logged as expected? Let me know if any additional details would be helpful in figuring out why the 404 monitoring isn’t displaying data right now.

Viewing 8 replies - 1 through 8 (of 8 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    We apologize for the inconvenience you’re experiencing with the 404 error monitoring. It’s understandable that you’re not seeing any logs or data on the URLs triggering 404 pages, even after encountering some 404 errors yourself.

    To troubleshoot this issue, we recommend checking the following:

    1. Mode Settings: Ensure that you have selected the appropriate mode for the 404 Monitor. You can choose between Simple and Advanced modes. If you have very few 404s and are unable to replicate the 404 error on a particular URL from your end, it’s recommended to use the Advanced Mode. However, if you don’t have many 404 errors, then using the Simple Mode is advisable.

    2. Log Limit: Verify the log limit setting. The log limit controls the maximum number of rows that the monitor will generate. If you have a large website with thousands of products or have just changed domain names, you might need to adjust the log limit accordingly.

    3. Database Overload: If you have enabled the Advanced Mode, please be aware that your site’s database can quickly overload if you have many 404 errors. We recommend enabling the Advanced option only when investigating the source of a 404 error.

    4. Referer and User-Agent: If you have enabled the Advanced 404 Monitor, check if the Referer and User-Agent fields are being captured in the logs. These fields contain important visitor data and can help identify the source of your 404 errors.

    If after checking these settings, you’re still not seeing any logs or data on the URLs triggering 404 pages, please provide us with additional details such as your current mode settings and log limit so that we can further assist you in resolving this issue.

    Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter for you.

    Sources:
    Rank Math General Settings
    How to Monitor 404 Errors with Rank Math SEO Plugin
    How to Find Out Where 404 Errors Are Coming From » Rank Math
    Rank Math’s 404 Monitor in Advanced vs. Simple Mode » Rank Math

    Great

    1 year, 9 months ago

    Hello,

    Thank you for contacting Rank Math support.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Daniel Johnson

    1 year, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Great

    1 year, 9 months ago

    Hello,

    We have troubleshot this issue and we can see that the 404 monitor module is working properly when your other plugins are deactivated. Here’s a screenshot of the 404 log when your other plugins were deactivated.

    In this case, we’d advise you to troubleshoot your plugins to see which is conflicting with Rank Math.

    Here’s what you need to do:

    We hope this helps clarify the issue. If you have any other questions or concerns, please feel free to contact us again. We are always happy to assist you.

    Daniel Johnson

    1 year, 9 months ago

    Rank Math free

    How do I active the 404, even with Rank Math as the only plugin I can’t trigger it?

    Jaideep Asrani

    1 year, 9 months ago

    Hello,

    The issue is coming from the GT3 Themes Core plugin. If you disable it, our plugin is able to detect 404 errors. Please get in touch with their support, as they should be able to fix it on their end.

    Hope that helps, and please do not hesitate to let us know if you need our assistance with anything else.

    Daniel Johnson

    1 year, 9 months ago

    Rank Math free

    Thanks!

    Great

    1 year, 9 months ago

    Hello,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 8 replies - 1 through 8 (of 8 total)

The ticket ‘404s are Not being Detected’ is closed to new replies.