Please, I’ve decided to request the cancellation of the purchase and a refund for Rank Math Pro because the Content AI test doesn’t work, and I haven’t received any responses. I’ve been waiting all day, and only the chatbot responds without resolving anything. Please refund me my money because I’m within the refund period 30 Day Money Back Guarantee.
Hello,
Thank you for contacting Rank Math support, and I am sorry for the unexpected delays and any inconvenience that might have been caused due to that.
Can you please allow us to help you with that?
Rank Math PRO:
We checked your account and it seems that you haven’t downloaded your Rank Math PRO plugin yet.
Please download it here: https://rankmath.com/my-account/
Here’s a screenshot for your reference: 
Then, you need to install that on your website. Here’s a full guide: https://rankmath.com/kb/how-to-upgrade-to-rank-math-pro/
Content AI:
Please follow the steps below to properly add your Content AI credits to your website.
1. Please try activating your Rank Math plugin. To do that, navigate to your WordPress admin area > Rank Math > Dashboard > Help, and connect your Rank Math account.
2. Then, head over to WordPress Dashboard > Rank Math > General Settings > Content AI and refresh the credits. Here’s a screenshot for reference:
Once done, please go back to using Content AI and it should work without any issues.
Hope that helps and please do not hesitate to let us know if you need our assistance with anything else.
Please refund the money. I want to cancel the purchase in 30 days guarantee period. I downloaded Rank Math Pro from that link and activated Content AI, but it isn’t functioning. The 15-day trial period for Content AI just ended, and the 7500 credits they offered hadn’t been activated.
Hello,
As requested, we have initiated a refund on your requested transaction. You should see a credit for the refund appear on your credit card statement anytime between now and the next 5 to 7 business days.
If you used a debit card for the payment, the refund might take up to 30 days to appear on your statement. Please note that refunds for international transactions can take up to 10 days to appear for credit cards or up to 60 days for debit cards.
For PayPal, it’s always almost instant.
As of the month date, you won’t be able to access those PRO files in the member area on Rank Math.
Of course, we’re very sorry to see you go. If you don’t mind us asking, is there any particular reason you have chosen to cancel? Perhaps there’s something we can help you with.
We are continuously improving our products so we would request you to check back in the future to see if we might have something relevant to your needs.
We would much appreciate any feedback you have to offer.
Hello. Dear Princess,
Thank you for initiating the return process; I am pleased with this decision. I want to clarify that my request for a refund is linked to my interest in the trial offer extended during Black Friday, which included 7,500 credits. This trial is essential for me to determine the most suitable subscription plan based on my credit usage.
Furthermore, one of your colleagues proposed an additional trial to compensate for my initial inability to access the credits. However, I preferred not to receive a refund before this subsequent trial because I was interested in continuing my Rank Math Pro subscription, assuming the trial meets my needs.
I have received various responses from different colleagues, and my preference is to utilize the trial while maintaining my Rank Math subscription, especially under the special Black Friday terms.
Regarding the purchase of Content AI, I need a trial period to assess its utility and to establish my credit requirements for choosing the right plan. Unfortunately, since you canceled my subscription, I am unable to proceed further. I am currently awaiting the refund initiated yesterday. Although I have not yet received the funds, I anticipate receiving them in the next few days.
Kind Regards,
Emilio
Hello,
The credit was available during your trial period, and we also provided initial troubleshooting steps to help you connect your account to your website. We are sorry that it’s too late and you didn’t get to try the Content AI credit.
Let us know if you have received your refund in your account.
If you decide to try it again in the future, we do have a 30-day money-back guarantee if you want to try the plans again. During that period, and you see that the plugin does not fit your needs, you can request a refund again and our team will process them for you.
Hope this helps. If you still have any questions, just reply and we will be more than happy to clarify any doubts you might have.
Hello,
Thank you princess. Have a nice day.
Kind Regards,
Emilio.
Hello,
Since the situation was resolved we are going to close this ticket.
Thank you.
