Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
After getting that error are you still able to use Elementor? Are you using any Elementor extension? Could you share with us the exact steps to reproduce it or even better, a screencast (for example recorded with https://www.loom.com/), so we can see how you get that issue?
Looking forward to helping you. Thank you.
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Hey, I’m using the Elementor plugin, after I activate it I get an error and everything related to the website stops working and I have to manually change the name of the Elementor folder using ftp to disable the plugin and make the site work.
Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
Sorry for the issue you are facing.
Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it could be a conflict with one of the plugins or the theme you are using (apart of Elementor and Rank Math).
To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
I’ve tested and Rank Math is the problem. If I deactivate it, I can use Elementor without the website crashing. If I activate Rank Math, it all goes down.
I’m going to deactivate Rank Math and activate and use Elementor when I need it.
Hello,
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
