page doesn't load when plugin on

Hi there,

Thanks for contacting us today.

We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hi there,

Thanks for the access.

This is happening because you have enabled the strip category base option as shown below:

Please navigate to Rank Math > General Settings > Links > Strip Category Base and disable this option.

I hope this info helps. Thank you.

Hi Aaaron,

Thanks for the follow up.

Please investigate whether this could be as a result of a plugin conflict that is preventing the saving of field settings by performing the steps outlined on the following page: https://rankmath.com/kb/check-plugin-conflicts/

Let me know how this goes. Thank you.

Hi Aaron,

Please make sure your .htaccess file is writeable by the server.

Ensure it contains the rewrite rules that are recommended by WordPress:

https://perishablepress.com/the-htaccess-rules-for-all-wordpress-permalinks/

If that doesn’t work, please let us know.