Cannot save any post revisons (says offline)

#68804
  • Resolved Kevan Baptiste
    Rank Math free

    Hello,
    So I have recently installed the Rank Math plugin and everything went smoothly with the setup and everything, But for each time i try to update any of my post’s it says (UPDATING FAILED. YOU ARE PROBABLY OFFLINE. I tried a few things of my own like switching themes but that sure doesn’t help. My website is currently running on WordPress on the current version of 5.4.2. Please help me guys for i am unable to write new post’s for my website as well. Thank You!

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  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
    ​​​​​​​
    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 1 replies (of 1 total)

The ticket ‘Cannot save any post revisons (says offline)’ is closed to new replies.