Hello,
Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hello,
Thank you for the details
Could you please include your site URL too so we can look into this.
Looking forward to helping you. Thank you.
​​​​​​
Dear Sir,
here is the URL :hsbm-photographer.de
Regards
Bernd MĂĽller
Hello,
I am not able to find that issue, could you share the URL where you see it happening or a screenshot so we can find it and determine the cause?
Looking forward to help you.
Dear Sir,
I hope now you are able to see what I mean:
https://hsbm-photographer.de/neues
But you can find it on every page from the menue.
Regards
Bernd MĂĽller
Hello,
After checking it I found it is set in the Breadcrumbs menu in Rank Math but even if you change it and save the changes, it reverts and shows the same issue.
I tried to replicate it in a local installation but I was not able, as you can see in this screencast: https://i.rankmath.com/1fu8Yv
So I think it might be a plugin conflict and to determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Please let us know if you find the culprit.
Only the site admin would know and your users won’t be affected by this troubleshooting.
Looking forward to helping you.
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.