Error “Seems like your site URL has changed since you connected to Rank Math.”

#673727
  • Resolved Simona

    1 year, 9 months ago

    Rank Math free

    Hi, after installing and linking rank math on my website, this message appeared: Seems like your site URL has changed since you connected to Rank Math. Click here to reconnect.

    The problem is that when I click on the link to reconnect it, https://stunningspark.com/en comes up as the site URL and not the actual URL of my site (https://stunningspark.com/). In the wordpress settings, the URL entered is this https://stunningspark.com, so I don’t understand the reason for this error and how I can fix it.

    I have also tried disconnecting and reconnecting rank math to the site but the error message reappears after a while.
    Can you help me?

    Regards
    Simona

Viewing 6 replies - 1 through 6 (of 6 total)
  • RankBot

    1 year, 9 months ago

    Hello,

    We apologize for the inconvenience you are facing with the Rank Math plugin. The warning message “Seems like your site URL has changed since you connected to Rank Math” can be resolved by ensuring that the WordPress URL and Site URL are the same.

    To do this, please navigate to your WordPress Dashboard, then go to Settings > General and check that both URLs are the same. If they are different, please update them to match.

    If the issue persists after updating the URLs, you can try disconnecting and reconnecting your Rank Math account. However, before reconnecting, please ensure to clear your browser cache and website cache.

    If the problem still persists, you can add a filter to your website and reconnect to your Rank Math account. You can refer to our guide on adding the filter here.

    If you need further assistance or have any other questions, please feel free to reach out to our dedicated support team here. We are available 24/7, 365 days a year.

    We hope this helps resolve the issue.

    Sources:
    How to Fix Problems While Connecting Account Using Rank Math » Rank Math
    How to Use Rank Math on a Staging Site » Rank Math
    How to Get Rid of “No Connected Websites Found” Message » Rank Math

    Great

    1 year, 9 months ago

    Hello,

    Thank you for contacting Rank Math support and we apologize for the inconvenience.

    To help you investigate this issue, we might need to take a closer look at your website and settings. Please follow these steps:

    • Edit the first post on this ticket and include your WordPress and FTP logins in the Sensitive Data section. This is a secure section that only our support staff can access.
      Sensitive Data Section
    • Make sure you take a complete backup of your website before sharing the information with us.
    • If you prefer, you can use this plugin to generate a temporary login URL to your website and share that with us instead: https://wordpress.org/plugins/temporary-login-without-password/
    • You can also use this plugin to monitor what changes our staff might make on your website (if any): https://wordpress.org/plugins/wp-security-audit-log/

    We appreciate your cooperation and patience. Thank you for choosing Rank Math.

    Simona

    1 year, 9 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Great

    1 year, 9 months ago

    Hello,

    We have added this code to your website and the message is no longer showing again.

    Please review this on your end and let us know if the message is still showing, if it is, please dismiss it once, but if it comes back later please let us know.

    Thank you for your patience and cooperation.

    Simona

    1 year, 9 months ago

    Rank Math free

    Hi, Thank you for your help! I will monitor the site these days, if I notice the message again I will proceed as you advised.
    Catch you up and thanks again for your help.

    Regards
    Simona

    Great

    1 year, 9 months ago

    Hello,

    Awesome! Glad to have been of help. Till then, if you stumble on anything else, please do let us know.

    Thank you for choosing Rank Math

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Error “Seems like your site URL has changed since you connected to Rank Math.”’ is closed to new replies.