Content AI Plan Activation/Usage Issue

#673529
  • Resolved Nick

    1 year, 9 months ago

    Rank Math pro
    Content AI Starter

    Hi,

    I just purchased the Content Ai starter plan. In WP under RankMath > General Settings > Content AI I can make changes and save it.

    However, under RankMath > ContentAI I get this messagge:

    🚀 Supercharge Your Content With AI
    To access this Content AI feature, you need to have an active subscription plan.

    Gain access to 40+ advanced AI tools, empowering your content strategy.
    Experience the revolutionary AI-powered Content Editor for unparalleled efficiency.
    Engage with RankBot, your personal AI Chat Assistant, for real-time assistance.

    Clearly my Ai subscription is active and the payment went through successfully. Not sure why I’m seeing this message. I can’t seem to use the AI feature. Please fix this right away of refund my payment. Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Rakibuzzaman Siam

    1 year, 9 months ago

    Hello,

    Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

    We can see the Content AI Starter subscription on your account. In this case, please try to disconnect and reconnect your Rank Math account from WordPress dashboard > Rank Math > Dashboard > Help:

    https://i.rankmath.com/ZvEfVb
    https://i.rankmath.com/OZSwOw

    Once done, please try to refresh the credits from WordPress Dashboard > Rank Math > General Settings > Content AI and see if that works for you. Here’s a screenshot for reference:

    Let us know how it goes. Looking forward to helping you.

    Thank you.

    Nick

    1 year, 9 months ago

    Rank Math pro
    Content AI Starter

    I followed your instructions and that didn’t work. Disconnected and connected again with no luck.

    Adetayo

    1 year, 9 months ago

    Hello,

    Have you also tried refreshing the credits by going to WordPress Dashboard > Rank Math > General Settings > Content AI, then scroll down and click the Refresh icon as shown below:

    However, if you have tried this and the issue persists, we need to take a closer look at the settings on the websites. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    Thanks for your patience while we work to resolve this.

    Looking forward to helping you.

    Thank you.

    RankBot

    1 year, 8 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Content AI Plan Activation/Usage Issue’ is closed to new replies.