Comment Reply Not working.

#67330
  • Resolved Virginsound
    Rank Math free

    Hello,

    I am experiencing a problem with my website theme comment reply.

    When someone try to reply a comment on my website it doesn’t open comment form so I tried to troubleshoot what could be the cause and after deactivating the rankmath SEO plugin, the reply comment worked fine.

    Now, I have reactivated the rankmaths plugin since it’s my best SEO plugin and leave the comment reply for now. I hope you’ll find a way help me sort out this issue.

    Thanks,

    VirginSound.
    https://virginsound.com.ng

Viewing 3 replies - 1 through 3 (of 3 total)
  • Alberto
    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    Since you tried the troubleshooting plugin with no luck (you found it was caused by Rank Math), we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Thanks for your response…

    It has been resolved after I updated rankMath

    • This reply was modified 4 years, 2 months ago by Virginsound.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Comment Reply Not working.’ is closed to new replies.