Settings not Saving

Hello,

We’re sorry to hear that you’re experiencing issues with your settings not saving. This can be frustrating, but we’re here to help.

There could be a few reasons why your settings are not saving. It’s possible that there might be a conflict with another plugin or theme, or there could be a temporary issue with your website.

To troubleshoot this, please ensure that you are using the latest version of Rank Math. If you are, then try deactivating all other plugins and switching to a default WordPress theme to see if the issue persists. If the problem goes away, then you can reactivate your plugins and theme one by one to identify the conflicting element.

Additionally, make sure to clear your browser cache and cookies before attempting to save your settings again. If the issue persists, please try using a different browser to see if that resolves the problem.

If none of these steps work, please reply to this ticket, and a human agent from our support team will take over and assist you further.

We appreciate your patience and understanding as we work to resolve this issue for you.

Sources:
How to Configure Sitemaps in Rank Math – Best Settings and Tips
Rank Math ‘Titles and Meta’ Options and Settings
Why Rank Math Settings Are Not Getting Saved? » Rank Math
How to Connect Your Google Account With Rank Math SEO » Rank Math

Hello,

For initial troubleshooting kindly follow the steps in this Knowledgebase: https://rankmath.com/kb/settings-not-saved/

Let us know how this goes. Looking forward to helping you further.

Thank you.

Hello,

Thank you for contacting Rank Math support, and sorry for any inconvenience that might have been caused due to that.

We want to look at the issue you are currently facing using Rank Math.

However, can you please be more elaborate on this issue so we can understand what is wrong?

Possibly, You can share this information with a screenshot using https://imgur.com/upload or share a video using https://www.loom.com/ with us so that we can investigate the issue further.

Also, we need to take a closer look at the settings on your website to resolve this.

Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

We really look forward to helping you.

Hello,

Circling back to the issue, we have checked the Rest routes and can see that the Rank Math REST routes are being blocked by Wordfence installed on your site. Here’s a screenshot below for your reference:

/wp-json/rankmath/v1/updateMeta
/wp-json/rankmath/v1/updateSchemas
/wp-json/rankmath/v1/updateRedirection
/wp-json/rankmath/v1/getFeaturedImageId
/wp-json/rankmath/v1/getHead

In order to fix this issue, please whitelist the above-mentioned Rank Math REST Routes by following the guide below: https://rankmath.com/kb/whitelist-rank-math-in-wordfence/

Let us know how it goes.

We really look forward to helping you.

Thank you.

Hello,

Kindly inform us when you hear from the hosting company. We would love to know their response and the report of your conversation with them.

This ticket will be open, so you can update us here.

However, if it has been closed by the bot, please don’t hesitate to create a new ticket and reference this ticket here.

Looking forward to helping you.

Thank you