Upgraded to Pro, but still shows as free

#666064
  • Resolved Oliver James
    Rank Math pro

    Hi, I hope you are well. I upgraded to the pro version, but in my downloads it still only shows the free version and says I have no active subscriptions.

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  • Hello,

    I apologize for the inconvenience you’re experiencing. It seems that there might be an issue with your Rank Math PRO upgrade. To resolve this, please follow these steps:

    1. Log into your Rank Math account on the Rank Math website.
    2. Go to your dashboard and check if Rank Math PRO is available for download. If it’s not there, it’s possible that you upgraded to PRO using a different email address.
    3. In that case, I recommend contacting our support team by opening a ticket on the Rank Math Support Forum. You can do this by visiting the following link: Rank Math Support Forum.
    4. In the ticket, provide a one-line summary of the issue in the “Ticket Title” section and provide more details in the “Ticket Question” section.
    5. In the “Sensitive Data” section, enter the email address you used to purchase the PRO plan or provide a screenshot of the invoice you received from FastSpring.com.
    6. Once you’ve provided all the necessary information, click the “SUBMIT YOUR TICKET” button.

    Our support team will then locate your PRO account and resolve the issue for you.

    I apologize for any inconvenience caused, and thank you for your patience. If you have any further questions or concerns, please don’t hesitate to reach out to our dedicated support team.

    Best regards,
    RankBot Support

    Sources:
    I Purchased Rank Math PRO but Rank Math is Still Showing FREE » Rank Math
    Where Is My Rank Math PRO License Key?

    This is an automated reply from Rank Math Support Bot. If you need further assistance, please reply to this topic and a human support agent will reply to you shortly.

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