URGENT – Problem with website

#65911
  • Resolved Alexander

    4 years, 4 months ago

    Rank Math free

    I’ve been getting this message on the error log:

    [01-Jul-2020 07:21:37 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT autoload FROM wp_options WHERE option_name = ‘rank_math_notifications’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShopNotification_Center->update_storage, delete_option
    [01-Jul-2020 07:19:18 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT autoload FROM wp_options WHERE option_name = ‘rank_math_notifications’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShopNotification_Center->update_storage, delete_option
    [30-Jun-2020 03:18:15 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT autoload FROM wp_options WHERE option_name = ‘rank_math_notifications’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShopNotification_Center->update_storage, delete_option
    [30-Jun-2020 00:28:27 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT autoload FROM wp_options WHERE option_name = ‘rank_math_notifications’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShopNotification_Center->update_storage, delete_option

Viewing 11 replies - 1 through 11 (of 11 total)
  • Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.

    Assuming you are using the latest version of all the plugins and the themes (please update if not yet), it would seem like a conflict with one of the plugins or the theme you are using.

    To determine that, please follow this troubleshooting guide:
    https://rankmath.com/kb/check-plugin-conflicts/

    Please let us know if you find the culprit.

    Only the site admin would know and your users won’t be affected by this troubleshooting.

    Looking forward to helping you.

    Alexander

    4 years, 4 months ago

    Rank Math free

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alexander

    4 years, 4 months ago

    Rank Math free

    It comes together with the code that I’ve placed on the sensitive area. Is Rank Math not compatible with WordFence? Thanks in advance.

    Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    I have found that that issue seems to be related (and common) in WordFence, as you can see on their support threads: https://wordpress.org/support/topic/commands-out-of-sync/ I would recommend you to ask them there, since it seems to be related to the plugin.

    Looking forward to help you.

    Alexander

    4 years, 4 months ago

    Rank Math free

    Hi, I actually deleted the Wordfence plugin. The error persists as:

    [08-Jul-2020 01:59:51 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT autoload FROM wp_options WHERE option_name = ‘rank_math_notifications’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, MyThemeShop\Notification_Center->update_storage, delete_option

    What can I do as to solve it?

    Thanks.

    Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    I will send this thread to devs so they can check it and maybe give you some suggestions.

    Looking forward to help you.

    Alexander

    4 years, 4 months ago

    Rank Math free

    Hi Alberto,

    Any answer for this problem?
    Thanks in advance.

    Alberto

    4 years, 4 months ago

    Rank Math business

    Hello,

    I got no updates yet, but I will add it again to check if they have some updates. Thank you for waiting!

    Looking forward to help you.

    Pratik

    4 years, 4 months ago

    Hello,

    The error you added in the Sensitive Data Section is not related to the Rank Math plugin. For the notification error, please try deleting the rank_math_notifications option from the wp_options table and clear the Transients by clicking on the Remove Transients button in Dashboard >> Rank Math >> Status & Tools >> Data Base Tools >> Remove Rank Math Transients section.

    That should fix the error.

    If you still get an error, please let us know so we could look further.

    Thank you.

    Alexander

    4 years, 4 months ago

    Rank Math free

    Thank you Pratik, but would this just hide the error notification instead of fixing it? So it would still occur, it just wouldn’t show in the Error Log? Please, correct me if I’m mistaken. Thanks for your time.

    Michael Davis

    4 years, 4 months ago

    Rank Math pro

    Hello,

    This was just a logged notification. Clearing it should remove it from Rank math in the database. If it is an error, it will be logged again and you can always let us know if it does.

    Looking forward to helping you. Thank you.

    ​​​​​​

    RankBot

    4 years, 3 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 11 replies - 1 through 11 (of 11 total)

The ticket ‘URGENT – Problem with website’ is closed to new replies.