A score update situation

#657629
  • Resolved Hodo

    1 year, 2 months ago

    Rank Math free

    Hello there.
    Lately, I have noticed a different “behavior” of the plugin, more precisely:

    after an update of new products is made via feed in the store, I want to update the SEO score, and recalculate, only for these new products, the SEO score.
    But this operation does not work.
    “parse error” appears and the score update is blocked.
    Now, I go to the first newly updated product to edit it manually, from the product list.
    I open the product edit, and at the top I have Error 1 (the code is private). Also, Error 2 appears on the store’s product page (the code is private).
    I’m still giving it an update. After updating the seo score and updating this product, the errors remain.
    If I delete this product and give it again from the database tools “update score”, the seo scores are all updated in bulk.

    Another situation is that for several months, in the monthly report, I receive no data but the following message:
    Uh-oh
    It seems that there are no stats to show right now.
    When I click “Flush SEO Analyzer Data” even after a long time, it always says: SEO Analyzer data has already been cleared.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    1 year, 1 month ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for the delay and for any inconvenience this issue may have caused you.

    If you are seeing it on a single product, please remove the focus keyword as it happens when you have used special characters multiple times in the focus keyword of the affected page.

    If that fixes the issue, please remove any special characters from the focus keyword like *, +, etc.. and try again.

    Also, we recommend updating your PHP version to PHP 8.0 because anything below that has reached its end of life:
    https://www.php.net/supported-versions.php

    If you are not familiar with this, you can ask assistance to your hosting provider as they will be able to update that.

    Regarding the monthly report in your email, ensure that you have already connected your website to your Google account:
    https://rankmath.com/kb/connect-your-google-account/

    Hope that helps.

    Thank you.

    Hodo

    1 year, 1 month ago

    Rank Math free

    I understand.
    Thanks for the reply.

    Adetayo

    1 year, 1 month ago

    Hello,

    Glad that everything has been sorted out.

    Please feel free to reach out to us again in case you need any other assistance.

    We are here to help.

    Thank you.

    RankBot

    1 year ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘A score update situation’ is closed to new replies.