Hello,
Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.
We’ve checked your sitemap again and we can see Googlebot is able to access your sitemap without any issue. Please check the screenshot in the sensitive data section for your reference.
In this case, please clear your website cache, and after removing all the submitted sitemap, resubmit the /sitemap_index.xml in the Search Console and see if that works for you.
Let us know how it goes. Looking forward to helping you.
Thank you.
Yeah i managed to resolve that by pausing cloudflare, however i need to renable it again i have done what u recommended in cloudflare but it doesnt work, so can u plz help me with this from ur end.
Hello,
Since the error is coming from Cloudflare there’s nothing we can do from our side to fix the issue.
The blockage on the sitemap files is coming from their firewall/security systems.
You would need to get in touch with their support about it and ask how to make sure those XML files are accessible to Googlebot.
Don’t hesitate to get in touch if you have any other questions.
Hello,
Kindly inform us when you hear from Cloudflare support. We would love to know their response and the report of your conversation with them.
This ticket will be open, so you can update us here.
However, if it has been closed by the bot, please don’t hesitate to create a new ticket and reference this ticket here.
Looking forward to helping you.
Thank you
Hello,
Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.
If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.
Thank you.
