Hello,
We have replied to your other ticket about the same issue. We are closing this one in favor of that.
In the future, please refrain from opening multiple tickets for the same issue as that won’t help get support faster and will actually hinder our process since the team needs to deal with more tickets.
Also, we do not recommend creating new replies when making a follow-up, bumping a ticket only pushes it to the bottom of the queue because tickets are answered from oldest to newest, instead, edit the last post you created to add more details about the concern.
Hope that helps and please do not hesitate to let us know if you need my assistance with anything else.
