Hello,
Thank you for contacting the support and sorry for any inconvenience that might have been caused due to that.
That’s quite unexpected, have you checked for a conflict with one of the plugins or the theme you are using. To determine that, please follow this troubleshooting guide:
https://rankmath.com/kb/check-plugin-conflicts/
Only the site admin would know and your users won’t be affected by this troubleshooting.
Please let us know if you find the culprit, else we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
I am unable to use the troubleshooting feature of the Health Check plugin, I’ve included a login to my site for support to go in.
I re-installed the updates and it is now working, thank you.
Hello,
We are glad your issue is resolved.
If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.
Thank you.