Rank Math is Disrupting display of Ninja Forms in Support Us Page in Our website

#636673
  • Resolved Mcgeneraluser

    1 year, 11 months ago

    Rank Math free

    Hello Team @ Rank math SEO

    We have a small issue with the plugin as it is disrupting the display of a Form we have embedded in the support us page of our website. here’s the URL: https://living-smartly.com/contribute-to-living-smartly/.

    The form used to display but now it’s showing a loading button in that place, you can inspect and check with the page source code elements through ctrl+shift+u

    Form not loading

    please look into this and get back to us as we are developing it into a payment page in future !!!

    Thank you

Viewing 3 replies - 1 through 3 (of 3 total)
  • Reinelle

    1 year, 11 months ago

    Hello,

    Thank you for contacting Rank Math and bringing your concern to our attention. I’m sorry for any inconvenience this issue may have caused you.

    For initial troubleshooting, please ensure that Rank Math is already updated to the latest version:
    https://rankmath.com/changelog/free/

    If the issue still persists, we might need to take a closer look at the settings. Please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

    Please do take a complete backup of your website before sharing the information with us.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Mcgeneraluser

    1 year, 11 months ago

    Rank Math free

    Hello Reinelle

    Thank you for the response, the issue seems to be resolved now after the latest update of Elementor page builder and Rank Math Too.

    Thanks for the reply, this can be closed now as the concerned issue is resolved now !!

    Thank you

    Great

    1 year, 11 months ago

    Hello again,

    We are glad to hear that this issue has been resolved. Thank you for letting us know. This ticket will be closed now, but you can always open a new one if you have any other questions or concerns. We are here to help you with anything related to Rank Math.

    We appreciate your patience and cooperation throughout this process.

    Thank you for choosing Rank Math.

Viewing 3 replies - 1 through 3 (of 3 total)

The ticket ‘Rank Math is Disrupting display of Ninja Forms in Support Us Page in Our website’ is closed to new replies.