Hello,
Thank you for contacting the support and sorry for the issue you are facing.
We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:
https://wordpress.org/plugins/temporary-login-without-password/
You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):
https://wordpress.org/plugins/wp-security-audit-log/
We really look forward to helping you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
Hi there,
Thanks for the access.
Would you mind sharing some links to the affected posts and some screenshots of how the editor is broken so that I can test this?
I am looking forward to helping you. Thank you.
Hello,
I have updated the sensitive data as requested. Can you please check further?
Thank you.
all posts work, except the third and fifth from the bottom
Hello,
We went ahead and uploaded a fixed version on your website.
https://i.mythemeshop.com/f3AdvJ
It seems to be working fine now.
Can you please test in an incognito window or after clearing the cache?
Please check. Hope that helps.
Thank you.
Yes, it helped, thanks for the help and a good plugin.
Hello,
Glad that helped.
In case you need files for any other website while we release an update. You can download from here:
https://i.mythemeshop.com/f3AdvJ
Good day.