Content AI element doesn’t open, analytics is empty

Hello,

Thank you for contacting us and sorry for any inconvenience that might have been caused due to that.

Please make sure you’re using the latest version of Rank Math plugin on your website: https://rankmath.com/changelog/

If the issue still persists, then it could be caused by conflicting plugins/themes on your website. Kindly make sure you are using the latest version of all the plugins and themes, please update if not yet.

Here’s a guide for troubleshooting further if the issue persists:
https://rankmath.com/kb/check-plugin-conflicts/

You can also follow the steps in this video:
https://www.youtube.com/watch?v=FcIWRhcUP2c

Only the site admin would know and your users won’t be affected by this troubleshooting.

Regarding the analytics issue, please try to follow the steps from this guideline and see if that works for you: https://rankmath.com/kb/delete-old-analytics-data/

Let us know how it goes. Looking forward to helping you.

Thank you.

Hello,

You can use any image-sharing tool like https://imgur.com/upload to share the screenshot with us.

Also, if you want. we can directly check the issue on your website. In this case, please edit the first post on this ticket and include your WordPress & FTP logins in the designated Sensitive Data section.

Please do take a complete backup of your website before sharing the information with us.

It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

https://wordpress.org/plugins/temporary-login-without-password/

You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

https://wordpress.org/plugins/wp-security-audit-log/

Looking forward to helping you.

Thank you.