Rank Math prevents Elementor from loading

#62153
  • Resolved Steven Brame
    Rank Math free

    I opened one of my sites today to edit in Elementor, and Elementor only partially loads. The Elementor panel is greyed out and the loader circle is spinning.

    I’ve narrowed the problem to Rank Math. If I deactivate it, the problem goes away.

    Let me know what info you need, or if you need a temp login.

    Site URL – https://uscareersonline.com

    Wordpress 5.4.2
    Elementor Version 2.9.12
    Elementor Pro Version 2.10.2
    Rank Math Version 1.0.44

Viewing 5 replies - 1 through 5 (of 5 total)
  • Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We might need to take a closer look at the settings. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Alberto
    Rank Math business

    Hello,

    I have been checking it and it seems you have some security measure that is locking the access of the WordPress REST API.

    I have pasted the full error in the Sensitive Data section and I would recommend you ask your hosting support to help you to find what is locking it: if it is plugin (maybe a security plugin?) or some config in the server and then whitelist that request.

    Looking forward to help you.

    Well, it seems to be working now. Thanks.

    Hello,

    We are super happy that this resolved your issue. If you have any other questions in the future, know that we are here to help you.

    If you don’t mind me asking, could you please leave us a review (if you haven’t already) on https://wordpress.org/support/plugin/seo-by-rank-math/reviews/#new-post about your overall experience with Rank Math? We appreciate your time and patience.

    If you do have another question in the future, please feel free to create a new forum topic, and it will be our pleasure to assist you again.

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)

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