Impossible to connect to RankMath

#61795
  • Resolved Jerome Labarbe

    4 years, 5 months ago

    Rank Math pro

    Hi,

    I connect website to rankmath.
    I see the connected site in rankmath member account but it’s still not connected on website :

    “The plugin is currently not connected with your Rank Math account. Click on the button below to login or register for FREE using your Google account, Facebook account or your email account.”

    Same for Search console, connected to search console with authorisation code but no profile visible.
    Site is validated and id is filled in webmaster tools search console of rankmath.

    Any idea ?

    Thanks

Viewing 6 replies - 1 through 6 (of 6 total)
  • Anonymous

    4 years, 5 months ago

    Rank Math free

    HI. Was trying to connect Rank Math plugin to Rank Math account. Clicked “Connect now” and was redirected successfully, but nothing happened on the WP back end. Still “Connect now” button is active and tag “x not connected” appears on the top right part of the section.
    If i go to Rank Math account (rank math website) and check the websites that are connected I can see my website.
    Confusing.

    Alberto

    4 years, 5 months ago

    Rank Math business

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    I am really sorry for your issue, I have notified the devs so they can take a deeper look on it and maybe suggest a solution.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    Pratik

    4 years, 5 months ago

    Hello,

    Rank Math uses base64_decode() function in the registration process. Is this function enabled on your site? If not, please get in touch with your hosting provider and ask them to enable it for your site. Having it disabled may cause issues not only in Rank Math but other products as well because this is a widely-used function.

    If the Registration fails even after enabling the function then we’ll have to take a closer look at the settings on your site. Please edit the first post on this ticket and include your WP logins in the designated Sensitive Data section.
    Sensitive Data Section

    It is completely secure and only our support staff has access to that section. If you want, you can use the below plugin to generate a temporary login URL to your website and share that with us instead:

    https://wordpress.org/plugins/temporary-login-without-password/

    You can use the above plugin in conjunction with the WP Security Audit Log to monitor what changes our staff might make on your website (if any):

    https://wordpress.org/plugins/wp-security-audit-log/

    We really look forward to helping you.

    Jerome Labarbe

    4 years, 5 months ago

    Rank Math pro

    Hello,

    I have updated the sensitive data as requested. Can you please check further?

    Thank you.

    Jerome Labarbe

    4 years, 5 months ago

    Rank Math pro

    Yes base64 is enabled.
    Admin infos are above.

    thanks

    Michael Davis

    4 years, 5 months ago

    Rank Math pro

    Hello,

    Thank you for contacting Rank Math and sorry for any inconvenience that might have been caused due to that.

    We are investigating this, your patience will be appreciated in this matter.

    Looking forward to helping you. Thank you.

    ​​​​​​​

    RankBot

    4 years, 4 months ago

    Hello,

    Since we did not hear back from you for 15 days, we are assuming that you found the solution. We are closing this support ticket.

    If you still need assistance or any other help, please feel free to open a new support ticket, and we will be more than happy to assist.

    Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

The ticket ‘Impossible to connect to RankMath’ is closed to new replies.